wonbd Terms and Conditions

These terms and conditions ("Terms") govern the use of the wonbd platform and all services under it. By using our services through the wonbd website, mobile version or any other channel, you are considered to have fully read, understood and accepted these Terms.

wonbd is a safe and reliable online gaming platform designed specifically for Bangladeshi players. The platform operates using SSL encryption technology and follows fair play principles.

The Bengali version of these Terms shall be considered the authoritative document. In the event of any dispute, the Bengali version shall be final.

Age and Eligibility Requirements

To open an account and use services on the wonbd platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age. This service is available only to those aged 21 and above.
• You must be a valid individual and open an account in your own name.
• You must not be located in any country or region where online gaming is completely prohibited.
• You must use your own personal and financial details — using another person's details is prohibited.

Registration Process

You must provide accurate and complete information at the time of registration. Providing false information may result in permanent account closure and forfeiture of all remaining balances. Each individual may open only one account. Opening multiple accounts using the same device, IP address or payment method is strictly prohibited.

For account verification purposes, wonbd may request identity documents (national ID card, passport or birth certificate) and proof of address at any time. If the requested documents are not submitted within the specified time, the account may be suspended.

Security Responsibilities

It is entirely your responsibility to keep your wonbd account secure. Keep your password confidential and do not share it with anyone. If you believe your account security has been compromised, notify our support team immediately.

• Never share your account login details with any third party.
• Change your password regularly and use a strong password.
• If you notice any unexpected login activity, inform our support team immediately.
• Avoid using your account on public computers or unsecured networks.

Updating Your Information

If any registered information on your account changes (name, address, phone number, email, etc.), update it immediately through our support team. Incomplete or outdated information may cause delays in payment processing.

Deposit Rules

The following payment methods can be used to deposit funds on the wonbd platform: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳100 (applicable for all methods).
• Deposited funds must be sent only from a payment account registered in your own name.
• Depositing funds using a third party's account is strictly prohibited.
• Gaming with credit or borrowed money is discouraged.

Withdrawal Rules

The standard processing time for withdrawal requests is 5 to 30 minutes. However, withdrawals may be delayed if the identity verification process has not been completed.

• Minimum withdrawal amount: ৳500.
• Withdrawal requests will only be processed to verified payment accounts.
• Winnings earned from bonuses must meet the applicable wagering requirements before withdrawal.
• Unusual or suspicious transactions may require additional verification.
• If money laundering or fraud is suspected, the relevant authorities will be notified.

Welcome Bonus Terms

wonbd offers new members a 100% bonus on their first deposit, up to ৳10,000. Accepting this bonus is subject to the following terms:

• Wagering requirement: 15 times the bonus amount. That means, if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing.
• The wagering requirement must be met within a specified time after the bonus is activated.
• Restrictions on bonus use may apply to certain game types — contact our support team for details.
• Each new member may receive the welcome bonus only once.

VIP and Cashback Program

The wonbd VIP program has four tiers — each tier comes with a weekly cashback benefit:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

VIP tier is upgraded based on the player's activity and contribution. wonbd reserves the right to cancel or modify cashback benefits.

General Bonus Policy

• wonbd reserves the right to modify, suspend or cancel any promotional offer at any time.
• If bonus abuse is suspected, the account will be investigated and the bonus may be forfeited.
• Collecting bonuses using multiple accounts is strictly prohibited.
• Contact the support team to learn about the terms of any specific bonus.

General Gaming Policy

All games on the wonbd platform are conducted fairly and transparently. Game outcomes are determined by a neutral Random Number Generator (RNG) technology. The result of each round is independent and does not depend on the results of previous rounds.

• If a technical issue occurs during gameplay, bets from incomplete rounds will be refunded.
• Bets cannot be withdrawn once a game round has started.
• wonbd reserves the right to set maximum bet limits for any game.

Sports Betting Rules

The following rules apply when betting on cricket, football, kabaddi and other sports events:

• Bets will be accepted up to a specified time before the match starts.
• If a match is cancelled or abandoned, placed bets will be refunded.
• Additional terms may apply for in-play betting.
• Win or loss will be determined based on official results.

Strictly Prohibited Activities

The following activities are strictly prohibited on the wonbd platform and may result in permanent account closure:

• Opening or operating multiple accounts.
• Operating an account using another person's identity.
• Playing games using software, robots, bots or any other automated method.
• Attempting to manipulate game results.
• Conducting money laundering or illegal financial activities.
• Abusing bonuses or collecting bonuses through fraudulent methods.
• Attempting unauthorized access to the platform's systems or network.
• Harassing or engaging in abusive behavior toward other players or wonbd staff.

Account Closure by wonbd

In the following circumstances, wonbd may suspend or permanently close your account without prior notice:

• Violation of any clause of these Terms.
• Registering with false or incomplete information.
• Failure to submit documents requested for account verification within the specified time.
• Suspicion of fraud, money laundering or any other illegal activity.
• A self-exclusion request made due to responsible gaming concerns.

Your Right to Close Your Own Account

You may close your account at any time by contacting our support team. Verified balances may be withdrawn before the account closure request is processed, however all bonus balances will be cancelled.

Collection and Use of Personal Information

The wonbd platform collects and processes your personal information solely for the purpose of providing services, verifying accounts and fulfilling legal obligations. Your information will not be sold to third parties.

For more details on data protection, read our Privacy Policy.

• All data is secured through SSL encryption technology.
• Financial information is stored following the highest security standards.
• Information may be provided in response to lawful requests from law enforcement agencies.

Disclaimer

wonbd platform will not accept any liability in the following situations:

• If a game or betting session is interrupted due to loss of internet connection.
• For losses caused by technical problems with your device.
• For losses resulting from your account information being disclosed to a third party (if due to your own negligence).
• If the service is unavailable due to force majeure — natural disasters, war, government restrictions, etc.

However, wonbd always strives to keep the platform uninterrupted and reliable. If a loss occurs due to a technical error, a fair resolution will be arranged.

Our Commitment

wonbd believes that gaming is an entertainment activity — not a source of income. We are committed to the mental and financial well-being of all players.

• Treat gaming as a form of entertainment, not a source of income.
• Do not place bets beyond your means.
• Use our deposit limits, session limits, and self-exclusion features.
• If you have any concerns about gaming, notify our support team immediately.

To learn more about responsible gaming, visit our Responsible Gaming page.

Protection of Minors

The wonbd platform is for users aged 21 and above only. It is the responsibility of guardians to keep minors away from gaming. Install parental control software on your device and keep account information out of the reach of children.

Complaint Submission Process

If you have any complaint about wonbd's services, please first contact us via our 24/7 live chat support or email. We will review your complaint promptly.

• When submitting a complaint, provide your account number, date, and a detailed description of the issue.
• An initial response will be given within seven business days after reviewing the necessary information.
• For complex matters, it may take longer — you will be informed accordingly.

Final Decision

The decision of the wonbd authority will be considered final, however we always work toward a fair and transparent resolution. The relevant clauses of these terms and conditions will be used as the authoritative document in resolving all disputes.

Update Policy

The wonbd authority reserves the right to modify, add to, or cancel these terms and conditions at any time. For significant changes, you will be notified via your registered email address or through a notice on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions. Therefore, it is advised that you review this page regularly.

Support & Contact

If you have any questions or comments about these terms and conditions, please contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• [email protected]
• Active at all times according to Bangladesh Standard Time (BST, UTC+6)

For more relevant information, visit our FAQ, Privacy Policy and Responsible Gaming pages.